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Often the job titles and responsibilities are the same, such as front desk clerk , receptionist, or cocktail server.
But whereas traditional hotel resorts or other industries may be downsizing and eliminating positions, new and expanding casino resorts need people for all areas of operation.
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A cage cashier is responsible for issuing chips and coins to customers for equal the cash value being given by the customer. They must also cash out chips and coins accurately when the player is done in the casino.
Another requirement of the job is for the employee to know the rules set for the cage by the casino. Some casinos have a check cashing option available to their customers.
Cashiers must count and the cash they start the shift with that way at the end of the shift they can determine how much they have taken in during their shift.
At the end of each shift, they must make sure that their draw balances with the reports of what was brought in and what went out during the shift.
They receive payments for markers and are responsible for sending the paid markers to the bank. They must also know how to exchange foreign currencies using the most current exchange rates available.
If a customer is having issues with credit the cashier must try to assist them. Any mistake made can cost the casino money and could cost you the job.
A cashier must be courteous and perform their job to the standard set forth by the casino policy. This job is one of the lower paid positions at a casino.
Slot technicians usually are employed by gaming establishments to maintain, inspect and repair slot machines. This position usually only requires a high school diploma or GED.
Having a background in electronics, certificate, or associate degree will help you get this job. Each casino has many of the same slot machines but some do have specialty ones that can only be found there.
This is why most casinos will provide on the job training for this type of position. Being able to fix these machines regardless of the type is important.
If a machine needs to be serviced then a pit boss or floor supervisor will call in the technician.
If the problem can be fixed then the tech needs to do so as soon as possible the longer a slot is down the more money the casino is losing.
Being able to determine the problem and quickly get the game back up and running is the main goal for a tech. A casino never wants players to play a game that is not working correctly.
This only leads to problems for the casino and the player. Techs must maintain accurate records of all services performed on the machines. Each casino has a policy of how often a machine must be serviced to maintain the highest level of play.
A tech must keep accurate logs of all repair work and determine if a machine needs replacing. This job is a starting position and can lead to higher positions within the tech world of the casino.
Most casinos these days are more like resorts, as they all have a multitude of anonymities available to their customers.
These options may include spa experiences, room rental, entertainment events, and some even host conventions for outside companies. All of these options go through the front desk receptionist.
This job is important and operates at a fast pace. The front desk receptionist is one of the first people that a customer comes in contact with when they enter the casino.
This position is responsible for making sure that the customer is checked in to their room and that anything they need is taken care of.
They can also recommend different activities if asked by the customer and promote the casino and its other services. This is a fast paced job, which requires the employee to be organized and have great customer service skills.
Someone who is not old enough to work on the casino floor but wants to build their resume this is a great way to start. Being able to earn a decent wage is always good for someone who is starting out or just needs a job to help them through school.
Being the first person to greet a customer and the last one to thank them is an important job. This job is given to the valet dispatcher.
This job is the face of the casino as the customer enters and the last person they interact with when they leave. The valet wants to make sure that the customer feels comfortable leaving their car with them and does so by treating them with the utmost respect.
They must take the car and find a parking spot for the vehicle and retrieve it when the customer needs to use it or is leaving the hotel.
They must be comfortable driving any vehicle no matter the size or the type of transmission the car has. Before parking the vehicles, the Valet must check the car completely and document any vehicle damage seen.
Once the vehicle has been parked the valet records the location of the parking space and associates it with the number on the valet ticket.
Upon returning to the valet stand the valet makes sure the keys and ticket are given to the valet cashier so that when the customer is ready to leave there are no problems retrieving their car.
Valet should exercise customer service as their top priority. They are the ones that customers will come to for directions to different areas and they may even be asked for suggestions on places to visit or restaurants to try.
A valet must always be accommodating and friendly. This job requires the employee to be on their feet and sitting for extended amounts of time so those with back, feet, and leg issues this is probably not the job for you.
This job usually starts at minimum wage but can be lucrative with tips. These restaurants usually tend to be high end establishments that serve sophisticated food.
To be able to do this a casino must employee a top chef. To be an executive chef at these restaurants is a dream job for many who go through culinary school.
The executive chef is responsible for creating menus and pricing for the restaurants. This usually includes the type of food being served at the establishment.
For example, if a casino wanted to have a restaurant with a French theme they would hire a chef that specialized in French cuisine and the menu would only consist of French delicacies.
The chef must first create a recipe card for each dish so that she can see how much it will cost to make the dish before deciding on a price for the menu.
Once this is complete the chef works with the purchasing department to order the needed inventory to make the menu dishes. The chef makes and maintains the schedule for the other kitchen staff.
If you want to apply for the job of a casino shift manager, you should have at least three years of experience as a manager. Nevertheless, a degree in business or hospitality will greatly increase your chances of getting the job.
The responsibilities of internal auditors include managing data from casino operations and checking for failures of compliance or frauds.
Since auditing work continues as long as a gambling venue is opened, internal auditors may have to work weekends and night shifts. A number of operators also demand Certified Internal Auditors or Certified Public Accountants from applicants.
These are qualifications, obtained after an exam is passed and a proof of employment is presented. As the name suggests, security managers are responsible for the security of a gaming venue.
The work of security managers includes supervising security personnel, making sure that the gaming floor is safe and protecting the casino property.
A higher education degree in criminal justice of business will definitely be advantageous if you want to become a security manager. Furthermore, operators usually demand that applicants have experience in the field of security.
Outlook: Strong, as new casino markets and technology require new kinds of surveillance. Some of the most sought-after and best-paying jobs belong to people in the casino who you will rarely see.
These people keep the machine running, from making schedules and organizing payroll to working behind the scenes to provide comps and other rewards to gamblers.
What they do: The job of a casino host is to create, develop, and maintain relationships with high-value players.
The casino host hands out comps and sets up visits for VIP gamblers, acting as a concierge, answering their every question and catering to their every whim.
But before we paint hosts as snobs, only dealing with the highest-level players on the floor, know that the best casino hosts know how to treat everyone, from newcomers playing nickel slots on up to the biggest-spending VIPs.
A good casino host is a people-person first, and a detail-obsessed hospitality expert second. Outlook: Not great, since casinos are looking to spend less on labor during times of expansion.
What they do: Casino management is all about oversight. Your job is to manage a group of people, each of which performs a specific task. Casino managers are in charge of things like scheduling and payroll, and they provide consistent leadership.
Casino managers have to be concerned with both sides of the coin — ensuring casino profits AND customer happiness. Most casino managers are at least amateur accountants, have studied some form of human resource or marketing, and are familiar with every job in the casino, from the custodian to the chef to the owner.
Working conditions: Management is always a stressful position. Casino managers have to answer to disgruntled guests and unhappy investors.
They have to hire and fire, maintain peace among hundreds or even thousands of workers, and keep the building running in working condition.
What they do: Not much. Gone are the days when most US casinos were owned by a single individual. We live in the days of the corporate casino, when few casino owner icons exist that fit the mold of the greats of old Vegas.
If you had the money, you could open your very own casino. Working conditions: You own a casino — your life is probably pretty sweet, and your job consists mainly of attending a meeting every few months and drinking champagne at lunch.
Outlook: Not good. What they do: Once upon a time, the pit boss was the name given to the casino manager, who sat on the casino floor to do his job.
These days, a casino may have multiple pit bosses, managers responsible for watching a few table games, supervising their dealers, and managing floor supervisors.
The basic mechanics of the job are that you know how to watch dealers for errors, watch customers for cheating, ensure proper game procedures are followed, handle payouts at as many as a dozen tables at once, and at the end of the day help make sure the customers are having fun and losing money.
Working conditions: The biggest drawback to holding the pit boss position is stress. In some casinos, the pit boss earns a small share of dealer tips called the pit boss envelope.
The pit clerk is to the pit boss what the slot attendant is to the slot host. Pit clerks act as go-fers, they may occasionally fill in for pit bosses, but what they always do is provide adjunct services to keep the casino floor running smoothly.
Working conditions: Decent, compared to other jobs in the casino. The pit clerk makes a bit more money than the floor staff they often work closely with.
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